IT support is very important for schools in 2022. Seeing as how much technology has influenced business and society over the years, it makes sense that schools would also adapt and begin using technology as a tool for teaching.
Schools have been using PCs and laptops for decades now, in fact; nowadays, many schools use tablets, and many other forms of technology. Any business that leverages technology ought to have some form of IT support on hand. We reached out to some IT companies about the type of IT support they give to schools. One of the companies who spoke to us – TechQuarters, an IT support company London schools have used for years – explained some of the key aspects of a good IT support service for schools…
Though this may seem like an obvious thing to mention, it is worth putting on the list. A big part of an IT support provider’s job is help their clients choose the right technology for their organisation, in addition to, most likely, setting it up for them.
The technology schools need can be broken down into many different categories – from Wi-Fi, Firewalls, and other networking technologies, to software and systems used by administration and faculty, to the technology that students will be using.
An IT support company may be able to do even more for a school in terms of technology; for example, TechQuarters provide managed IT services London businesses can use to acquire hardware and software solutions (such as Microsoft 365, and certain Microsoft devices) and preferential rates.
A good IT support company won’t just stop at ensuring their client’s technology is functioning correctly, they will offer additional services to make it easier for the client to use and manage their IT – a perfect example of this is with IT support companies that offer training.
Training a school’s faculty and administrative staff how to use the technology in their organisation should definitely be a prerequisite. For example, the IT support for schools that TechQuarters provides includes access to a training portal of their own design, and the optional for in-person training days.
This is a major indicator of a good IT support service. Schools don’t just want an IT support engineer to turn up (or phone them up) when they have problems, only to become uncommunicative once the issue has been resolved.
A good, proactive IT support provider will ensure maintain ongoing communications with their clients, to make sure that everything is running smoothly. Many will even implement techniques like network monitoring, so that they can detect IT issues more quickly.
Cybersecurity is a major part of all businesses, but it is especially crucial for schools. This is because schools are responsible for protecting their students, which extends to their privacy. Schools will undoubtedly have other sensitive data – such as staff tax and banking details, the contact details (and possible also the bank details) of student’s parents, etc. There is a lot of data in a school that needs to be protected properly, which is why the IT strategy of a school should encompass robust security solutions.
As the landscape of cybersecurity (and cyberthreats) changes rapidly and often, it can be hard for an organisation keep their security strategy up to scratch without the support of a professional IT company – who will have a better knowledge of the latest security practices, protocols, and solutions.
Another important aspect of any good service is transparency. For an IT support service, this means the client – in this case, the school – receives regular service reports, and communications from an account manager, who will be able to keep them up to date on how their infrastructure is being management, provide recommendations, and take feedback from the school.